How to Make a Claim

Damage Claims

To file a damage claim, fill out the form and attach the necessary pictures/files. After we receive your completed form and documents, please allow 3-5 business days for our claims department to review and respond with a solution.

Photo Details:

  • Damage to the box (all areas of damage)
  • Remove the cover from the box, take a picture of all damage to the cover
    • Unzip the outer cover at the hinge to assess if the plastic wrapping is compromised
  • Picture of the work order (WO) tag. This tag may be located in one of two possible locations, please check for both:
    • Inspect the skirt of the cover. If the skirt has a warranty tag, the WO number will be located above the barcode.
    • If there is no warranty tag on the skirt, unzip the skin and open it up. Locate the white work order tag on the foam core, the WO number is above the barcode.
  • Picture of the shipping label

In some cases, only the box is damaged, and the cover is perfectly fine.

Form Submitted

Thank you! We will be in touch with you shortly.

Damage Claims

7 Year Pro-Rated

First Name is required.
Last Name is required.
Email is required.
Phone is required.
Purchase Date is required.
Order Number is required.
Work Order Number is required.
Tracking Number is required.
Photo of Problem
Please upload a photo of the problem.
Description is required.

Thank you for your submission! We have received your information and will get back to you shortly.

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