Hot Tub Cover Warranty Policy

Core Covers warrants our hot tub covers to be free from manufacturing defects in material and workmanship, under normal usage, for a period of thirty-six (36) months from the date of installation, with appropriate documentation, to a maximum of thirty-nine (39) months from the date of manufacturing, subject to the following additions, exceptions, exclusion, and limitations.

What does the Warranty Policy Cover and Not Cover?

This warranty is limited to the replacement or repair at Core Covers’ option, of any material or workmanship found to be defective within the warranty period and reasonable expenses.

  1. Any spa cover deemed by manufacturer to have failed due to defects in materials or workmanship for a period of thirty-six (36) months from date of manufacture, will be replaced at manufacturer’s expense. This replacement includes the cost of freight but excludes any field labor. This does not include the failure of foam core inserts, which are covered in a subsequent section.
  2. If the hot tub cover is found to be defective related to material or workmanship (foam cores) within the first year from date of manufacture, manufacturer will replace the individual foam core piece at no charge. Any required field labor expense is not covered under warranty.
  3. WeatherShield™ & Vinyl (Skins) are covered for 3 Years from deteriorating, dissolving, and/or breaking down. Manufacturer will supply a replacement skin at no charge on approved claims, including freight but excluding any field labor expense.
  4. Such limited warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse, abrasion, acts of God or use for purposes other than that for which the cover was designed.
  5. Ordinary wear and tear, de-lamination and seam splitting due to improper handling are not considered to be a defect in workmanship or material. (i.e. using skirt as handle to lift cover off hot tub or dragging across the ground)
  6. Grommets and buckles are considered normal wear parts and are not covered under manufacturer’s warranty policy.
  7. Warranty of foam cores is void if any holes have been found to puncture or penetrate either the outer covering or inner seal.
  8. Foam breakage or tearing of the outer skin material due to the cover being walked on, stood/sat or leaned upon or any excessive weight caused by rain, water, snow, animals, or any other acts of God will void the warranty.
  9. Water pooling on top of the spa cover is not considered a warranty related issue. Water pooling on top of the cover is due to improper installation, excess weight, or other acts. Any damage resulting from waterpooling on the spa cover is not covered under this warranty policy.
  10. Manufacturer shall not be liable for any incidental or consequential damages to any hot tub or spa.
  11. The Hot Tub Cover Warranty is void if the cover has been subjected to alteration, misuse, abuse, or if any repairs on the cover are attempted by anyone other than our authorized representatives, unless express written approval is given by manufacturer.
  12. The insulating spa cover warranty is void if damage due to excessive use of chemicals of water or contact with other chemicals on the cover material.
  13. The insulating spa cover is void if Hot Tub/Spa is located within 15 Feet of a window, vinyl fence or wall taller than 10 Feet.
  14. Fading of outer skin material and thread is not considered a defect and will naturally occur due to normal chemical maintenance, exposure to the elements and aging.
  15. The Hot Tub Cover Warranty is void if scuffing & chafing or wearing holes appear due to the cover being dragging or storing/leaning against sharp objects.
  16. The Hot Tub Cover Warranty is void in the event damage is caused by improper installation.
  17. Any damage to the cover caused by pulling or handling the cover by the straps, skirt, will not be covered under warranty. (e.g., torn skirt, torn straps, heat bag tear, etc.)
  18. Please note that if the cover tag/label is torn or cut off the cover that it will null and void the warranty completely. We require a picture of this label for any warranty submission to be considered for coverage. Without this label, the warranty will receive an automatic denial and will not be considered for coverage.
  19. This warranty is non-transferrable.

In order to qualify for warranty coverage and initiate the claim process, customers will need to provide four (4) items to a member of our customer service team:

  1. Copy of the proof of purchase.
  2. Photo of spa cover’s product label.
  3. Photo of the respective defective material or workmanship.
  4. Photo of the complete insulating cover placed on top of the spa (including surrounding area).