Warranty Claim

To file a warranty claim, fill out the form and attach the necessary pictures/files. After we receive your completed form and documents, please allow 3-5 business days for our warranty department to review and respond with a solution.

Photo Details

• Photo(s) showing the exact issue the claim is being made for.
  • Waterlogging - unzip and pull back the skin to expose the foam core (do not remove cores). Send a picture of BOTH foam cores.
  • Seams - close-up of the stitching.
  • Damage to the underside - flip the cover open and send pictures of all areas where damage has occurred.
• Picture of the work order (WO) tag. This tag may be located in one of two possible locations, please check for both:
  
  • Inspect the skirt of the cover. If the skirt has a warranty tag, the WO number will be located above the barcode.
  • If there is no warranty tag on the skirt, unzip the skin and open it up. Locate the white work order tag on the foam core, the WO number is above the barcode.
• Photo of the entire top of the hot tub cover on the hot tub, including the surrounding area.
• Photo of the entire underside of the hot tub cover.
• Copy of original invoice or order number.

To view our full Hot Tub Cover Warranty Policy click here.