Damage Claims

To file a damage claim, fill out the form and attach the necessary pictures/files. After we receive your completed form and documents, please allow 3-5 business days for our claims department to review and respond with a solution.

Photo Details:

• Photos of all damage to the box
  • Close-ups of any punctures, tears, or impact marks
• Remove the cover from the box, and take pictures of all damage to the cover
  • Damage to the cover should generally line up with the damage to the box
  • Unzip the skin at the hinge to expose the foam cores and assess if the plastic wrapping is compromised
• Photo of the work order (WO) tag. This tag may be located in one of two possible locations; please check for both:
  • Inspect the skirt of the cover. If the skirt has a warranty tag, the WO number will be located above the barcode.
  • If there is no warranty tag on the skirt, unzip the skin and open it up. Locate the white work order tag on the foam core; the WO number is above the barcode.
• Picture of the shipping label

In some cases, only the box is damaged, and the cover is perfectly fine.